Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #4368128
Complaint Overview
Complaint ID: 4368128
Company: Mr. Cooper Group INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information is missing that should be on the report
State: Alabama
ZIP Code: 36116
Date Received: 2021-05-11T12:00:00-05:00
Date Sent to Company: 2021-05-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I did go through a loan modified XXXX XXXX reporting to credit bureaus. In XXXX of XXXX, Nationstar Mortgage started reporting my mortgage payment to credit bureaus. Mr. Cooper became part of Nationstar Mortgage in XXXX of XXXX. In XXXX of XXXX that was went the mortgage payment stop been reported. I was trying to refinance that went I found out my mortgage payment was not been reported. I have letter from Nationstar Mortgage and Mr.Cooper that I, successful completion y loan modification. In XXXX I did file for a Charter XXXX Bankruptcy, my house was not included have court documents. At the time of the bankruptcy XXXX, XXXX XXXX XXXX had my mortgage which is in the court documents. The bankruptcy has been removed from my credit report. It was discharged XXXX of XXXX. Talk to Mr. CoppeXXXX on XXXXhree occasions every person say they see that the bankruptcy was discharged. Can not give me a reason why its not been reported.
Frequently Asked Questions
What is Complaint #4368128 about?
Complaint #4368128 was filed against Mr. Cooper Group INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2021-05-11T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.