Mortgage -- Struggling to pay mortgage -- Complaint #4365726
Complaint Overview
Complaint ID: 4365726
Company: Nations Direct Mortgage, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: Kentucky
ZIP Code: 40065
Date Received: 2021-05-10T12:00:00-05:00
Date Sent to Company: 2021-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Requested COVID-19 forbearance on XXXX/XXXX/21 for 6mos and received notice via mail that it was only granted for 3mos. Called to have request fixed to original request and they asked me to email or upload request. Completed email and upload on XXXX21and have not received updated documents. Called today and they stated I had to wait until XXXX to request additional extension, even though I originally asked for 6mos.
Frequently Asked Questions
What is Complaint #4365726 about?
Complaint #4365726 was filed against Nations Direct Mortgage, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-05-10T12:00:00-05:00.
How did Nations Direct Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Nations Direct Mortgage, LLC?
Yes, visit the Nations Direct Mortgage, LLC company profile at readthecomplaint.com/company/nations-direct-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.