Vehicle loan or lease -- Managing the loan or lease -- Complaint #4365608
Complaint Overview
Complaint ID: 4365608
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: North Carolina
ZIP Code: 27606
Date Received: 2021-05-10T12:00:00-05:00
Date Sent to Company: 2021-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was recently in an accident with possibly totaled Car on XX/XX/XXXX. I called XXXX to report the claim but they told me that I didnt have collision insurance. XXXX states letters were sent out 3 months after the purchase of my vehicle to me for consent to rate, which I never received. And that in XX/XX/XXXX they reported to Ally I no longer had full coverage on the Vehicle. It is required to have full coverage on the vehicle in order for me keep the loan and continue making payments. Ally should have either notified me of my lack of coverage as it is a breach of contract- and asked me to correct or force place coverage on me. They admit to having received notification of the lack of coverage in XXXX, but continued to let me make payments. We are at the point now where I have a near totaled vehicle that is potentially not covered.
Frequently Asked Questions
What is Complaint #4365608 about?
Complaint #4365608 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-05-10T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.