Money transfer, virtual currency, or money service -- Problem adding money -- Complaint #4365194
Complaint Overview
Complaint ID: 4365194
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Problem adding money
State: Texas
ZIP Code: XXXXX
Date Received: 2021-05-10T12:00:00-05:00
Date Sent to Company: 2021-05-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I added {$1400.00} from my Wells Fargo checking account to XXXX XXXX on XX/XX/21. The transaction was declined by Wells Fargo and they sent an email with the declined message. The {$1400.00} was withdrawn from my checking account instantly on the same day. When I called Wells Fargo I was told there was a system issue and to call back tomorrow. I call on XX/XX/21 and spoke with four different bank reps who all say this is a known issue but my funds cant be released until their investigation is completed. I am stuck waiting on their resolutions team to correct this issue while I cant access my funds.
Frequently Asked Questions
What is Complaint #4365194 about?
Complaint #4365194 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Problem adding money. It was received by the CFPB on 2021-05-10T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.