Credit card or prepaid card -- Closing your account -- Complaint #4363761
Complaint Overview
Complaint ID: 4363761
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: California
ZIP Code: XXXXX
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
American Express has closed my accounts, after breaching cardholder agreement, to avoid processing credit for unauthorized charges. Other matters as well, separate additional complaints to be filed.
Frequently Asked Questions
What is Complaint #4363761 about?
Complaint #4363761 was filed against American Express Company regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.