Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4363126
Complaint Overview
Complaint ID: 4363126
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: North Carolina
ZIP Code: 28532
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have not been able to log into my Coinbase account for two days. After following the recovery steps, I get a we are experiencing connectivity issues page, or your account is temporarily disabled message. They claim to have specialists working on the issue. I have researched this site and have seen dozens of people stating that they have been locked out of their accounts since XXXX or XXXX. There is no phone number to call for live support. My case numbers are : # XXXX and # XXXX.
Frequently Asked Questions
What is Complaint #4363126 about?
Complaint #4363126 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.