Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4362921
Complaint Overview
Complaint ID: 4362921
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: California
ZIP Code: 945XX
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I was sitting on my couch when I received an email from XXXX confirming an Ethereum sale transaction which I did not initiate. I immediately contacted XXXX and my account was disabled/locked down. I was assigned case # XXXX and told it would be resolved in 4/5 business days. So far everything seemed reasonable as It seems I was the victim of a hack and that resetting my login/passwords would be an obvious fix. I had 99 % of my crypto in XXXX Vaults so in theory adding extra layers of security and protection. Since then - Nothing. No case manager, no human contact, no phone calls, no updates, no emails, nothing. I have over {>= $1,000,000} XXXX XXXX XXXX XXXX XXXX XXXX dollars XXXX at current market values in XXXX and this is virtually all my life savings. I have been all over XXXX and other sites and it seems many, many people are having these issues with XXXX. Its beyond unconscionable to simply not communicate especially when in control of so many others funds. Please help.
Frequently Asked Questions
What is Complaint #4362921 about?
Complaint #4362921 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.