Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4362815
Complaint Overview
Complaint ID: 4362815
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 91744
Date Received: 2021-05-09T12:00:00-05:00
Date Sent to Company: 2021-05-09T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For the past XXXX days ( XX/XX/21 - XX/XX/21 ) my PayPal account had been 'temporarily limited, ' so, I tried to resolve the issue by providing them with personal documents that they requested to prove my identity, such as a driver 's license, a credit card statement, and a debit card statement. But today on XX/XX/21, I received an email from PayPal saying that I could no longer use my account and that its been 'permanently limited, ' because of a 'potential risk associated to it. ' The email even goes on to say that the funds that I have in my account XXXX {$230.00} in my PayPal balance and {$530.00} in Bitcoin ) would be held up for 180 days and can not be withdrawn. However, not once did they ever give me any specific reasons as to why my account was limited or why they decided to completely ban it. So, based on their vague responses and unjust actions, I believe that they do not have any valid reasons for the ban and that they're simply abusing their power and are stealing my funds. So I hope that the CFPB will resolve this issue as soon as possible, thank you.
Frequently Asked Questions
What is Complaint #4362815 about?
Complaint #4362815 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-05-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.