Mortgage -- Trouble during payment process -- Complaint #4359655
Complaint Overview
Complaint ID: 4359655
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Trouble during payment process
State: Nevada
ZIP Code: 89074
Date Received: 2021-05-07T12:00:00-05:00
Date Sent to Company: 2021-05-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom it may concern, Since XXXX, I have made numerous attempts to try selling my home ( XXXX XXXX XXXX XXXX., XXXX XXXX XXXX NV XXXX ), but failed due to a lien Wells Fargo placed on my home. In XXXX, I received a home loan along with a HELOC loan through Wells Fargo Bank. Unfortunately, due to some financial hardship I filed for bankruptcy on XX/XX/XXXX, assuming my HELOC loan would be cleared along with my other debts. I then realized the HELOC loan was not cleared with my bankruptcy when I tried to sell the house in XXXX. I was told by a title company that Wells Fargo put a HELOC lien on the house. I then immediately made numerous attempts to ask Wells Fargo what I needed to do for them to call the state recording office for a lien removal. Wells Fargo shut me down and told us they will not help with this case. Their reason was my HELOC loan was sold to another loan company, and I will need to clear with them. So, I hired a legal advisor. My lawyer followed the paper trail and found out the servicing company that bought the loan is no longer in business. The title company attempted to remove the lien using their contacts and resources, but was not successful. Since the loan was bought from a servicing company, instead of a bank, FDIC can not help me to remove the lien. At this point, I have exhausted all my resources and my funds to resolve this problem. I am tired, frustrated, and saddened by how everyone especially Wells Fargo could not help with what I feel is a simple case. All Wells Fargo need to do is call the recording office and clear my lien. Thank you, Sincerely,
Frequently Asked Questions
What is Complaint #4359655 about?
Complaint #4359655 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-05-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.