Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4353332
Complaint Overview
Complaint ID: 4353332
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Georgia
ZIP Code: 30034
Date Received: 2021-05-05T12:00:00-05:00
Date Sent to Company: 2021-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a phone call on XX/XX/2021, stated this Fraud dept for Wells Fargo Bank, saying there was a fraud on my checking account charges of {$1200.00} with XXXX XXXX and two more transactions of {$250.00} each then ask if someone by the XXXX XXXX ask twice if knew this person. I replied to him do not know this individual by the name of XXXX XXXX. At the time I was at home on my computer. I went to my email there was an email to me with Wells Fargo wire transferReciecipent add to My account which I didn't authorize person on the phone told me he was moving all my monies. One account and locking at That time money was the move from 8 accounts. One of my accounts wire transfer to a person by the name XXXX XXXX to XXXX XXXX in my XXXX there was an email added to my account Email address : XXXX. Wells Fargo ha has denied me 9 times. I also have a XXXX XXXX XXXX account Document that was submitted on XX/XX/2021, received on XX/XX/2021 cert # XXXX. Wells Fargo Claim # XXXX. It has been over 45 days since XXXX XXXX XXXX has not received the 609E process document
Frequently Asked Questions
What is Complaint #4353332 about?
Complaint #4353332 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-05-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.