Mortgage -- Struggling to pay mortgage -- Complaint #4353061
Complaint Overview
Complaint ID: 4353061
Company: Specialized Loan Servicing Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: 90035
Date Received: 2021-05-05T12:00:00-05:00
Date Sent to Company: 2021-05-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been calling SLS to be placed in a COVID forbearance however, every time that I reach out I am given the run around, told verbally I won't qualify, yet given no reason as to why. I have suffered a reduction in income as a result of COVID- yet no options have been offered to me at all. I have also asked to have a new point of contact, as the last representative misinformed me, XXXX and other representatives, XXXX has refused to explain why I can not apply for COVID assistance. They seem reluctant to help me and whenI ask for a new person to speak with, I am told someone will call me- yet I receive no calls.
Frequently Asked Questions
What is Complaint #4353061 about?
Complaint #4353061 was filed against Specialized Loan Servicing Holdings LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-05-05T12:00:00-05:00.
How did Specialized Loan Servicing Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Specialized Loan Servicing Holdings LLC?
Yes, visit the Specialized Loan Servicing Holdings LLC company profile at readthecomplaint.com/company/specialized-loan-servicing-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.