Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #4350621
Complaint Overview
Complaint ID: 4350621
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order
Issue: Problem with customer service
State: Florida
ZIP Code: 33321
Date Received: 2021-05-04T12:00:00-05:00
Date Sent to Company: 2021-05-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a Western Union money order from XXXX super market to pay my rent. i went directly from XXXX to my rental office and drop off the money order. Three days after the rental office called me and told me that the money order has a hold on it. I called western union and they had me going around in circles for the entire day until i start crying on the phone before someone decides to help me. The money orders that i bought is a total of XXXX and they accept the one for XXXX and placed a hold on the three for XXXX. My rental office is sending me on eviction and requesting a late payments with other fees meanwhile western union is placing such a inconvenience in my life. They told me i have to wait 30 days for the money to return to me. I have no other means to pay my rental office. i need help as soon as possible.
Frequently Asked Questions
What is Complaint #4350621 about?
Complaint #4350621 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2021-05-04T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.