Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4346688
Complaint Overview
Complaint ID: 4346688
Company: Snw Investments
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: California
ZIP Code: 91106
Date Received: 2021-05-03T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XX/XX/XXXX Elite One ( XXXX XXXX and XXXX XXXX XXXX XXXX distributed a copy of a draft loan application to an incorrect email address via DocuSign on both XX/XX/XXXX and XX/XX/XXXX. This included our SSNs, employment and salaries, bank account numbers and balances, credit information, addresses, birthdays - a goldmine for anyone looking to steal our credit and identity. XXXX XXXX / Elite One lied to us twice about it in an attempt to cover it up. I have confirmed with XXXX XXXX Support that the documents were indeed sent to and received at the incorrect email address. I have confirmed through XXXX that the incorrect gmail address is valid and active. This is a culmination of 4+ months of poor communication, sloppy work and inconsistent status of our loan. XXXX XXXX promised on XX/XX/XXXX we were not in danger of losing our rate lock due to a delay in loan application. Next we heard from him, or anyone at Elite One, on XX/XX/XXXX our interest rate was lost and we had to start over from scratch.
Frequently Asked Questions
What is Complaint #4346688 about?
Complaint #4346688 was filed against Snw Investments regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-05-03T12:00:00-05:00.
How did Snw Investments respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Snw Investments?
Yes, visit the Snw Investments company profile at readthecomplaint.com/company/snw-investments to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.