Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4346610
Complaint Overview
Complaint ID: 4346610
Company: Payward Ventures INC. DBA Kraken
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Wrong amount charged or received
State: California
ZIP Code: 950XX
Date Received: 2021-05-03T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
OnXX/XX/XXXXI transferred XXXX $ from my Kraken account to my XXXX XXXX account and paid a XXXX $ fee to do so. I have not received any money in my schwab account, and kraken is doing nothing to resolve the issue. They haven't even responded to the support ticket in 4 days, and they refuse to pick up the phone and talk to me. Their support person doesn't even know their own policies and refused to take any action until 5 days passed, even though their own policy states funds should be received in 0-1 days. Today is now XX/XX/XXXX. Funds are still missing with no explanation or promise to do anything from Kraken.
Frequently Asked Questions
What is Complaint #4346610 about?
Complaint #4346610 was filed against Payward Ventures INC. DBA Kraken regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-05-03T12:00:00-05:00.
How did Payward Ventures INC. DBA Kraken respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Payward Ventures INC. DBA Kraken?
Yes, visit the Payward Ventures INC. DBA Kraken company profile at readthecomplaint.com/company/payward-ventures-inc-dba-kraken to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.