Vehicle loan or lease -- Managing the loan or lease -- Complaint #4345888
Complaint Overview
Complaint ID: 4345888
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Indiana
ZIP Code: 46037
Date Received: 2021-05-03T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used to have a Wells Fargo account. Stopped using them bc of their poor quality of service. I recently received a letter in the mail regarding a refund check that was mailed to my previous address last year. A few excerpts from the letter : " ... we would like to ensure you received the refund for x amount ... '' And " if you did not receive the check, please contact our office at the number below and we would be happy to reissue your refund ''. I called first at the end of XXXX and then again mid XXXX after not receiving the new refund check that they promised to reissue on both occasions. I called again today ( call # 3 ) and this time, they mysteriously couldn't find my information at all and would " call me back ''. I do not have any hopes that they will ever call me back, considering that the issue was supposedly resolved the first time I called back in XXXX. According to XXXX, the " supervisor '', they would " investigate '' and call me back. Ha. He also " didn't recognize '' the Wells Fargo customer service number on the letter which I used to call to get in contact with him ( after being transferred several times ). This company is a joke. As far as I am concerned, they are guilty of theft for not reissuing the check for MY money. My only guess is that they are stalling and dragging their feet until the " applicable time period '' is up so they don't have to give me my money. Clearly, they are not happy to reissue my refund as they previously stated
Frequently Asked Questions
What is Complaint #4345888 about?
Complaint #4345888 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-05-03T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.