Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4344222
Complaint Overview
Complaint ID: 4344222
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Georgia
ZIP Code: 30161
Date Received: 2021-05-02T12:00:00-05:00
Date Sent to Company: 2021-05-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted two payments on XX/XX/2021 in the amounts of {$260.00} and {$260.00} through PayPal. Both transactions were refunded, and the payments were cleared as refunded on the PayPal app and website on XX/XX/2021. As of today, XX/XX/2021, I have not received the refunds totaling {$520.00} in my bank account. PayPal refuses to follow up, and my ticket was closed after the customer service representative submitted tracing info and told me I would receive the tracing info so I could present it to my bank. I never received the tracing info, and I had to start the process all over again. Further, I am deeply troubled by my bank statement, as my money appears to have disappeared into the abyss, and the transaction history has been altered as it is not reflected in my PayPal balance nor my bank statement, except for the amount reflected in currently available which is exactly {$520.00} less than what should be in my account. PayPal has not followed their own policies or terms of service, and their reps are telling me one thing which never aligns as accurate according to my bank statement. I am filing a complaint and will see it through with this institution and others until I have received my {$520.00} back in my account.
Frequently Asked Questions
What is Complaint #4344222 about?
Complaint #4344222 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-02T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.