Checking or savings account -- Managing an account -- Complaint #4343067
Complaint Overview
Complaint ID: 4343067
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: West Virginia
ZIP Code: 254XX
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BB and T bank / XXXX XXXX ( was XXXX XXXX XXXX XXXX XXXX XXXX begun correspondence in XXXX ( but haven't received dividends since XXXX ) sent letter asking for bb and t to investigate why i never received replacement stock certificates in bbandt / XXXX XXXX being the new stock that I have due to the acquisition and why i am no longer receiving my dividends. No success or response in accordance with letter mailed certified mail. I made numerous phone calls and still no resolve. I then involved a stock broker ( independent ) stocks were returned to broker with a letter stating that I had to contact them not a broker. I kept calling they kept telling me they would research and get back to me and never would call me. I finally contacted an employee that said I had to send in original certificate to them in order for them to research and investigate. I, due to unprofessional handling of my account, reluctantly did send in certificates. i then called XXXX/ bbandt bank and they could not find my certificates I mailed XX/XX/XXXX and they were foun XXXX XXXX bband t informed when i called ( after many many phone calls with no resolve ) that they stock certificates were found and mailed back to explaining that the stock was being traded still, but with a comlany called XXXX XXXX. I called XXXX XXXX and they denied this and found no info about me or my stocks. i received the stock certs by mail on the XX/XX/XXXX they had been punch cancelled in error and fixed reinstating them by stamping and initially the error they had made during the time they had the orginals ( almost 2 more months. ) Ive been trying to resolve this issue for four years. bbandt bank / XXXXwas purchased and years ago i was told they made an erro rby not sending me converted stock certificates now after all the years of correspondence letters phone calls etc they are saying they cant find my account. I was a XXXX XXXX with XXXX XXXX XXXX XXXX they were sold to bband t and my stock followed the new company.. I need my dividends and want to cash in my certificates.. I cant do this due to bband t ( XXXX XXXX ) not helping me resolve the issue. I have no where else to turn but to involve cfpb to help me in finding out why they wont help me get my stock account found and give me my dividends that haave n't been sent since XXXX and cashing in my stock certificates. Please help me resolve this issue I do not know what else to do and dont know where or what the next step of recourse will be. i have all documents and correspondence dates and receipts etc.
Frequently Asked Questions
What is Complaint #4343067 about?
Complaint #4343067 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.