Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #4342509
Complaint Overview
Complaint ID: 4342509
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Confusing or misleading advertising or marketing
State: New Mexico
ZIP Code: 88030
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Got cashier check from XXXX XXXX XXXX XXXX for XXXX, made deposit of the check in my Wells Fargo checking account and Wells Fargo put a ten day hold on it. Two employees in bank said there will be no hold on check. Next day got email from Wells Fargo that they have ten day hold on the check. On the check it says the check is same as cash.
Frequently Asked Questions
What is Complaint #4342509 about?
Complaint #4342509 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.