Credit card or prepaid card -- Struggling to pay your bill -- Complaint #4342388
Complaint Overview
Complaint ID: 4342388
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: Indiana
ZIP Code: 46227
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have had immense hardship over the years due to the fact I was a poor XXXX XXXX and had no conception of what credit was, and how important it is. As time went on my knowledge about how credit works has grown tremendously and my credit score is affecting my ability to get access to capital needed to fund a business, or buy a home. I have reached out to Capital One about my late payments on the dates of : XX/XX/2019 XX/XX/2019 XX/XX/2019 XX/XX/2019 XX/XX/2019 And explained to them my hardship in an attempt to get the payments forgiven for the months of the hardship. I had family in the hospital and I simultaneously had to go myself. It was a dark time and I have grown and achieved more stability and I believe payments from 2 years ago shouldn't still affect my credit. I commend Capital One for removing the other payments. But I want them to remove the rest of the late payments so I could then qualify for more credit with them and continue to do good business. I want them to grow with me, and aid me in my growth. If they removed these late payments it will help me tremendously. I have paid the card down to 30 % utilization and it will soon be down to 2 %. In less than 30 days my credit has gone from XXXX to XXXX, which is indication of how serious I am about improving my credit score. I really hope Capital One removes my late payment history simply due to the fact it'll never happen again.
Frequently Asked Questions
What is Complaint #4342388 about?
Complaint #4342388 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Struggling to pay your bill. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.