Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4341611
Complaint Overview
Complaint ID: 4341611
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 77459
Date Received: 2021-05-01T12:00:00-05:00
Date Sent to Company: 2021-05-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2020, I submitted an international money wiring transfer via online from Wells Fargo to a bank in XXXX called XXXX in the amount of XXXX equivalent to XXXX ( XXXX pesos ) + XXXX service fee, as a payment to my doctor which never received the funds showing proof of it. Through multiples times that I been dealing with Wells Fargo I had never get the help that I need to recover my money back, Today, a case worker named XXXX told me that the funds are in the XXXX ( XXXX ) and the beneficiary is refusing to refund the money to their recalling requests ; I never sent any funds to BBVA. For months Wells Fargo kept me bouncing from representative to representative on their regular number, so, I had escalated my problem to the CEO Office. They already closed my case and refuse to take further action to recover my money.
Frequently Asked Questions
What is Complaint #4341611 about?
Complaint #4341611 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-05-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.