Credit card or prepaid card -- Closing your account -- Complaint #4341439
Complaint Overview
Complaint ID: 4341439
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New Jersey
ZIP Code: 07206
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-04-30T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2021 I contacted Wells Fargo XXXX XXXX visa XXXX XXXX to request the finance charge amount on my credit card. The representative told me that she would as out the finance charge information via an encrypted email within XXXX days. However, I gave never received the information the company has been trying to charge me, late fees, interest fees, annual fees, ect. I am aware that pursuant to 15 USC 1605 ( a ) a finance charge is the sum of all charges. I am also aware that attempting to collect any amount besides the finance charge is a violation of 15 USC 1692e ( 2 ) ( a )
Frequently Asked Questions
What is Complaint #4341439 about?
Complaint #4341439 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.