Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4341437
Complaint Overview
Complaint ID: 4341437
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: Massachusetts
ZIP Code: 021XX
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021, I contracted with Western Union Financial Service to send money to my sister-in-law in XXXX. In our contract, it was agreed that I would pay {$4900.00}, plus a {$2.00} fee, to have XXXX XXXX reals deposited into my sister-in-law 's bank account. I paid the money. My Tracking # ( MTCN ) was XXXX XXXX XXXX. But Western Union only deposited XXXX XXXX reals into my recipient 's account. The transaction was deficient XXXX XXXX reals. I contacted Western Union 's customer service to have this rectified, but was only told XXXX ) transfer rates are subject to fluctuation and/or XXXX ) it must have been taxes taken out by the recipient bank. I feel as though Western Union refuses to actually trace the transaction and actually SEE what was indeed deposited. The deficient amount was XXXX XXXX reals, which is approximately over XXXX % of the total transaction. This is WAY too much to be explained away by simple market rate fluctuation. As well, the recipient bank says nothing was deducted for taxes at the time of deposit, that is not how taxes are paid in XXXX ( they are paid later at the end of the year in a tax return. ) The bank says they deposit exactly the amount that Western Union sent. My spouse had the EXACT same issue on the EXACT same day. Western Union was able to look into her problem and determine that an error had occurred on their end and issued a partial refund for the deficient amount that was not sent by Western Union. My spouse 's issue with Western Union that Western Union successfully resolved was Western Union incident number XXXX. I am enclosing screen shots of our contract and what was actually deposited. The amount deficient is WAY MORE than any XXXX % tax that Western Union previously alleged.
Frequently Asked Questions
What is Complaint #4341437 about?
Complaint #4341437 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.