Checking or savings account -- Managing an account -- Complaint #4341436
Complaint Overview
Complaint ID: 4341436
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 206XX
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was approved by the SBA and a lender funded my PPP loan on XX/XX/2021. I submitted all my information to achieve approval. I am an XXXX XXXX and needed these funds to pay for my craft, as Im grossly in the red. I went to pull off my funds today XX/XX/2021 ( tomorrow is the first all bills are due XXXX, after being able to use my account all week, uninterrupted, even having a rep increase my limit, now to be told that my account is frozen, with not only funds from the SBA but funds that were directly deposited from other sources. They need documentation of the funds received, when asked what do I need to send in, I was told everything that I can. When I call the Capital One phone number I am being told I have to leave a voicemail. I have been banking with Capital One for over 2 years now and have 3 credit cards. I have never been treated like Im a criminal. I feel like I was flagged because the lady at the counter saw a young XXXX XXXX female and assumed fraud. This is the second time that I have visited this bank branch to withdraw a large amount, the first time I had no issue. At this point I want my money to be released to me so I can close my account.
Frequently Asked Questions
What is Complaint #4341436 about?
Complaint #4341436 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.