Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4341353
Complaint Overview
Complaint ID: 4341353
Company: Bam Management US Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Florida
ZIP Code: 33334
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-05-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Few months ago I created an account on www. FINANCE.US for crypto currency exchange. I made a deposit of {$6000.00}. Each time i sign in they require me to sign-in in two steps. after user name and pasword then they require a code from " XXXX authenticator '' app that was installed on my secondary phone. after a month i lost access to my " XXXX authenticator app on the phone and can not access my account. ( nor be able to withdraw my funds ) I have contacted Binance.us customer service for over a month for several times. One time i received an auto response with instructions how to reset 2FA ( two step ) signing. these instructions are already available on help pages. I followed them and submitted all required information ( including photo of id, video of myself and holding id selfle photo ) It seems someone have to manually approve reset process but so far no one responded ( over a month ). I searched online and found out lots of other people having similar issues ( discussing on XXXX ). One common complain is they can not get a response from Binance.US. I home hoping through this channel Binance.US customer department would respond or simply return my funds to my bank account
Frequently Asked Questions
What is Complaint #4341353 about?
Complaint #4341353 was filed against Bam Management US Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Bam Management US Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bam Management US Holdings INC.?
Yes, visit the Bam Management US Holdings INC. company profile at readthecomplaint.com/company/bam-management-us-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.