Debt collection -- Communication tactics -- Complaint #4340457
Complaint Overview
Complaint ID: 4340457
Company: Castle Credit Co Holdings, LLC, Chicago, Il Branch
Product: Debt collection
Sub-Product: Other debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Florida
ZIP Code: 32935
Date Received: 2021-04-30T12:00:00-05:00
Date Sent to Company: 2021-04-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
The supposed Company is Castle Credit that I did have a loan with almost 9/10 years ago. I have been getting repeated phone calls from different numbers that when I searched these numbers, do not even link to Castle Credit. When I have called these numbers, there isn't even a proper vmail. I feel that this is someone that has gained my identity information trying to get me to pay something that has been charged off years ago. They use obscene language with me, threatening tactics & I have repeatedly told them to stop calling me because of this said debt being again, years ago. I received a generic type letter in the mail that looks like it was drawn up from someone at their home with weird numbers like XXXX which again, doesnt even belong to Castle Credit & when I DID call Castle Credit directly, they also said that they arent the ones calling me that this debt they have classified it as charged off. My Account number XXXX for {$780.00} This account was opened by my now, exwife back in XXXX or XXXX, which since I was in the Military and on assignment, I wasnt even there to sign my own name for this loan for a vacuum cleaner but of course I know that I was married at the time so it becomes my debt but she had put it in my name not hers which she should of done and the company shouldnt of accepted the info from her if i wasnt there to begin with. They also included a number in the letter that I received that is a different form of type than the rest of the letter XXXX which Castle Credit does have a XXXX main number but again when I contacted then, they know no such number. There are other numbers with the area code XXXX but there are just too many to list. Castle Credit also stated that they have not sold my account to any collection agency. The letter that I received is marked from Castle Credit not a collection agency. I want these calls to STOP! Especially not knowing who is contacting me & they dont even want me to pay Castle Credit, they are asking me to give them my card numbers which I KNOW is not right!
Frequently Asked Questions
What is Complaint #4340457 about?
Complaint #4340457 was filed against Castle Credit Co Holdings, LLC, Chicago, Il Branch regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-04-30T12:00:00-05:00.
How did Castle Credit Co Holdings, LLC, Chicago, Il Branch respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Castle Credit Co Holdings, LLC, Chicago, Il Branch?
Yes, visit the Castle Credit Co Holdings, LLC, Chicago, Il Branch company profile at readthecomplaint.com/company/castle-credit-co-holdings-llc-chicago-il-branch to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.