Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #21614159
Complaint Overview
Complaint ID: 21614159
Company: Upgrade, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: Texas
ZIP Code: 78666
Date Received: 2026-04-26T12:00:00-05:00
Date Sent to Company: 2026-04-26T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Frequently Asked Questions
What is Complaint #21614159 about?
Complaint #21614159 was filed against Upgrade, INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2026-04-26T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "In progress". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.