Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #20944229

CFPB complaint 20944229 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC. on April 4, 2026.

Complaint 20944229 was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC.. You can view all complaints against this company on their profile page at /company/transunion-intermediate-holdings-inc.

TRANSUNION INTERMEDIATE HOLDINGS, INC. responded with "In progress". The response was marked as timely by the CFPB.

Complaint 20944229 was received by the CFPB on April 4, 2026. It was sent to TRANSUNION INTERMEDIATE HOLDINGS, INC. on April 4, 2026.

Complaint 20944229 was filed from Texas. You can view all complaints from this state at /state/TX.

Dispute information is not available for complaint 20944229.

Complaint 20944229 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 20944229 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies investigate disputes regarding the accuracy of information on a consumer's report. This relates to a Credit reporting or other personal consumer reports complaint against TRANSUNION INTERMEDIATE HOLDINGS, INC. involving "Incorrect information on your report".

Resolution likelihood: mixed. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. The risk is medium because incorrect information on a credit report can negatively impact a consumer's ability to obtain credit, housing, or employment, and requires timely correction by the credit bureau.

Credit bureaus have a responsibility under the FCRA to ensure the accuracy of the information they report and to investigate consumer disputes promptly. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should carefully review their credit reports for accuracy and dispute any incorrect information, especially if it pertains to someone else's identity.

The complaint originated in Texas, and state laws may also offer protections regarding credit reporting accuracy. This complaint was filed from Texas.

This is a common issue within the credit reporting industry, where errors in data aggregation or identity matching can lead to significant consumer harm.

Under the FCRA, TransUnion generally has 30 days (or 45 days if the consumer provides additional information during the dispute period) to investigate and respond to a dispute.

If the issue is not resolved, the consumer can file a complaint with the CFPB or consider legal action, as the FCRA provides rights and remedies for consumers.