Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #20944142

CFPB complaint 20944142 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC. on April 4, 2026.

Complaint 20944142 was filed against TRANSUNION INTERMEDIATE HOLDINGS, INC.. You can view all complaints against this company on their profile page at /company/transunion-intermediate-holdings-inc.

TRANSUNION INTERMEDIATE HOLDINGS, INC. responded with "In progress". The response was marked as timely by the CFPB.

Complaint 20944142 was received by the CFPB on April 4, 2026. It was sent to TRANSUNION INTERMEDIATE HOLDINGS, INC. on April 4, 2026.

Complaint 20944142 was filed from Texas. You can view all complaints from this state at /state/TX.

Dispute information is not available for complaint 20944142.

Complaint 20944142 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 20944142 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies investigate disputes regarding the accuracy of information on a consumer's report. This relates to a Credit reporting or other personal consumer reports complaint against TRANSUNION INTERMEDIATE HOLDINGS, INC. involving "Incorrect information on your report".

Resolution likelihood: mixed. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. Incorrectly reported information, especially when it involves another person's identity, can significantly impact a consumer's credit score and ability to obtain credit.

Credit bureaus must have reasonable procedures in place to prevent the reporting of inaccurate information, including ensuring that consumer data is correctly matched to the individual. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should carefully review all credit reports for accuracy and dispute any errors promptly with the credit bureau and the furnisher of the information.

In Texas, consumers have the right to access their credit reports and dispute inaccuracies under state and federal laws. This complaint was filed from Texas.

Disputes over incorrect information and identity mix-ups are common issues consumers face with major credit reporting agencies.

The consumer should file a dispute with the credit bureau (TransUnion in this case) and the creditor that reported the information, clearly stating that the information belongs to another individual. Providing any supporting documentation can strengthen the dispute.

Under the FCRA, credit bureaus generally have 30 days to investigate a dispute, or 45 days if the consumer provides additional information related to the dispute during that 30-day period.