Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #20841636
Wells Fargo Customer Disputes Identity Mix-Up on Credit Report
Complaint Overview
Complaint ID: 20841636
Company: Wells Fargo & Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Texas
ZIP Code: 77036
Date Received: 2026-04-01T12:00:00-05:00
Date Sent to Company: 2026-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The risk is medium because incorrect credit reporting can lead to significant financial harm for consumers, including denial of credit and damage to credit scores, and requires careful investigation by the credit reporting agency and the financial institution.
Consumer Sentiment: mixed
Topics: Credit reporting, Incorrect information, Identity theft
AI Analysis
CFPB complaint 20841636 was filed against WELLS FARGO & COMPANY regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A Wells Fargo customer in Texas reported incorrect information on their credit report, specifically that information belonging to someone else was associated with their account, and the complaint was closed with an explanation. The complaint was received on April 1, 2026 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any inaccuracies immediately with both the credit reporting agency and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers of information investigate disputes in a timely manner.
Regulatory Insight
This case highlights the importance of robust identity verification processes by financial institutions to prevent the misattribution of consumer information.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit reports.
Industry Comparison
This issue is common across the credit reporting industry, where errors in data aggregation can lead to incorrect information being reported.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20841636 about?
CFPB complaint 20841636 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against WELLS FARGO & COMPANY on April 1, 2026.
Which company is complaint 20841636 filed against?
Complaint 20841636 was filed against WELLS FARGO & COMPANY. You can view all complaints against this company on their profile page at /company/wells-fargo-company.
What was the company's response to complaint 20841636?
WELLS FARGO & COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 20841636 filed?
Complaint 20841636 was received by the CFPB on April 1, 2026. It was sent to WELLS FARGO & COMPANY on April 1, 2026.
What state was complaint 20841636 filed from?
Complaint 20841636 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 20841636?
Dispute information is not available for complaint 20841636.
What product category is complaint 20841636 about?
Complaint 20841636 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 20841636 submitted?
Complaint 20841636 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20841636?
The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies and furnishers of information investigate disputes in a timely manner. This relates to a Credit reporting or other personal consumer reports complaint against WELLS FARGO & COMPANY involving "Incorrect information on your report".
How likely is complaint 20841636 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20841636?
This complaint is rated as medium risk. The risk is medium because incorrect credit reporting can lead to significant financial harm for consumers, including denial of credit and damage to credit scores, and requires careful investigation by the credit reporting agency and the financial institution.
What regulatory actions apply to complaint 20841636?
This case highlights the importance of robust identity verification processes by financial institutions to prevent the misattribution of consumer information. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 20841636?
Consumers should regularly review their credit reports for accuracy and dispute any inaccuracies immediately with both the credit reporting agency and the furnisher of the information.
Are there state-specific protections for complaint 20841636?
In Texas, consumers have rights under state and federal law to ensure the accuracy of their credit reports. This complaint was filed from Texas.
How does complaint 20841636 compare to industry norms?
This issue is common across the credit reporting industry, where errors in data aggregation can lead to incorrect information being reported.
What steps should a consumer take if they discover information belonging to someone else on their credit report?
The consumer should immediately dispute the information with the credit bureau and the financial institution that reported it, providing evidence to support their claim.
How long does a credit bureau typically have to investigate a dispute?
Under the FCRA, credit bureaus generally have 30 days (or 45 days if the consumer provides additional information during the 30-day period) to investigate and respond to a dispute.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.