Debt collection -- Communication tactics -- Complaint #20815702
Consumer Alleges Harassment by Debt Collector Rozlin Financial Group
Complaint Overview
Complaint ID: 20815702
Company: Rozlin Financial Group, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: California
ZIP Code: 91205
Date Received: 2026-03-31T12:00:00-05:00
Date Sent to Company: 2026-03-31T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: high
Frequent and repeated calls from a debt collector can constitute harassment, potentially violating consumer protection laws and causing significant distress.
Consumer Sentiment: negative
Topics: Debt collection, Communication tactics, Harassment
AI Analysis
CFPB complaint 20815702 was filed against Rozlin Financial Group, Inc. regarding Debt collection (I do not know), specifically about "Communication tactics". A consumer in California is experiencing frequent and repeated calls from Rozlin Financial Group, Inc., a debt collector, and the complaint is currently in progress. The complaint was received on March 31, 2026 from California. The company responded with "In progress".
What You Should Do -- Consumer Action Plan
If you are receiving excessive calls, document each instance, clearly state your preference for written communication, and consider filing a complaint with the CFPB.
Legal Context & Consumer Protection Laws
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from engaging in harassment, oppression, or abuse, including the use of frequent or repeated calls.
Regulatory Insight
Regulators are increasingly scrutinizing debt collection practices, particularly those involving aggressive communication tactics that may overwhelm or intimidate consumers.
Resolution Likelihood
likely
State-Specific Consumer Protections
In California, state laws may offer additional protections against aggressive debt collection practices beyond federal regulations.
Industry Comparison
While some debt collectors adhere to ethical practices, others engage in aggressive tactics, leading to a significant number of consumer complaints regarding communication frequency.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20815702 about?
CFPB complaint 20815702 involves Debt collection (I do not know). The consumer reported an issue with "Communication tactics", specifically "Frequent or repeated calls". This complaint was filed against Rozlin Financial Group, Inc. on March 31, 2026.
Which company is complaint 20815702 filed against?
Complaint 20815702 was filed against Rozlin Financial Group, Inc.. You can view all complaints against this company on their profile page at /company/rozlin-financial-group-inc.
What was the company's response to complaint 20815702?
Rozlin Financial Group, Inc. responded with "In progress". The response was marked as timely by the CFPB.
When was complaint 20815702 filed?
Complaint 20815702 was received by the CFPB on March 31, 2026. It was sent to Rozlin Financial Group, Inc. on March 31, 2026.
What state was complaint 20815702 filed from?
Complaint 20815702 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 20815702?
Dispute information is not available for complaint 20815702.
What product category is complaint 20815702 about?
Complaint 20815702 is categorized under "Debt collection", specifically "I do not know". This is one of the product categories tracked by the CFPB.
How was complaint 20815702 submitted?
Complaint 20815702 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20815702?
The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from engaging in harassment, oppression, or abuse, including the use of frequent or repeated calls. This relates to a Debt collection complaint against Rozlin Financial Group, Inc. involving "Communication tactics".
How likely is complaint 20815702 to be resolved?
Resolution likelihood: likely. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20815702?
This complaint is rated as high risk. Frequent and repeated calls from a debt collector can constitute harassment, potentially violating consumer protection laws and causing significant distress.
What regulatory actions apply to complaint 20815702?
Regulators are increasingly scrutinizing debt collection practices, particularly those involving aggressive communication tactics that may overwhelm or intimidate consumers. The CFPB tracks complaints like this one to identify patterns of misconduct across the Debt collection industry.
What should the consumer do about complaint 20815702?
If you are receiving excessive calls, document each instance, clearly state your preference for written communication, and consider filing a complaint with the CFPB.
Are there state-specific protections for complaint 20815702?
In California, state laws may offer additional protections against aggressive debt collection practices beyond federal regulations. This complaint was filed from California.
How does complaint 20815702 compare to industry norms?
While some debt collectors adhere to ethical practices, others engage in aggressive tactics, leading to a significant number of consumer complaints regarding communication frequency.
What constitutes 'frequent or repeated' calls under the FDCPA?
The FDCPA does not define a specific number of calls as 'frequent or repeated.' Instead, it prohibits calls that harass, oppress, or abuse a consumer, which is determined on a case-by-case basis considering the context and impact on the consumer.
Can a debt collector call at any time?
Generally, debt collectors cannot call before 8 a.m. or after 9 p.m. in the consumer's local time, unless the consumer has agreed to it or it is reasonably convenient for the consumer.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.