Mortgage -- Struggling to pay mortgage -- Complaint #20814748
Consumer Seeks Mortgage Relief Amidst Payment Struggles
Complaint Overview
Complaint ID: 20814748
Company: Security Service Federal Credit Union
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Colorado
ZIP Code: 81006
Date Received: 2026-03-31T12:00:00-05:00
Date Sent to Company: 2026-03-31T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Risk Assessment
Risk Level: high
The consumer is facing difficulties making mortgage payments, which could lead to significant financial distress, including potential foreclosure if not resolved promptly.
Consumer Sentiment: negative
Topics: Mortgage, Home Equity Loan/HELOC, Payment Difficulty, Loss Mitigation
AI Analysis
CFPB complaint 20814748 was filed against SECURITY SERVICE FEDERAL CREDIT UNION regarding Mortgage (Home equity loan or line of credit (HELOC)), specifically about "Struggling to pay mortgage". A consumer is struggling to pay their mortgage with Security Service Federal Credit Union and is seeking a resolution through modification, forbearance, or other loss mitigation options, with the complaint currently in progress. The complaint was received on March 31, 2026 from Colorado. The company responded with "In progress".
What You Should Do -- Consumer Action Plan
Consumers facing payment difficulties should proactively communicate with their lender to explore all available loss mitigation options like loan modification or forbearance.
Legal Context & Consumer Protection Laws
Federal laws like the Real Estate Settlement Procedures Act (RESPA) and the Truth in Lending Act (TILA) govern mortgage servicing and loss mitigation processes.
Regulatory Insight
Lenders are required to provide consumers with information about loss mitigation options and engage in good-faith efforts to help borrowers avoid foreclosure.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Colorado, state laws may also provide additional protections or specific procedures for mortgage delinquency and foreclosure prevention.
Industry Comparison
This situation is common across the mortgage industry, especially during economic downturns, where many consumers struggle with payments and seek lender assistance.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20814748 about?
CFPB complaint 20814748 involves Mortgage (Home equity loan or line of credit (HELOC)). The consumer reported an issue with "Struggling to pay mortgage", specifically "Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure". This complaint was filed against SECURITY SERVICE FEDERAL CREDIT UNION on March 31, 2026.
Which company is complaint 20814748 filed against?
Complaint 20814748 was filed against SECURITY SERVICE FEDERAL CREDIT UNION. You can view all complaints against this company on their profile page at /company/security-service-federal-credit-union.
What was the company's response to complaint 20814748?
SECURITY SERVICE FEDERAL CREDIT UNION responded with "In progress". The response was marked as timely by the CFPB.
When was complaint 20814748 filed?
Complaint 20814748 was received by the CFPB on March 31, 2026. It was sent to SECURITY SERVICE FEDERAL CREDIT UNION on March 31, 2026.
What state was complaint 20814748 filed from?
Complaint 20814748 was filed from Colorado. You can view all complaints from this state at /state/CO.
Was the consumer satisfied with the resolution of complaint 20814748?
Dispute information is not available for complaint 20814748.
What product category is complaint 20814748 about?
Complaint 20814748 is categorized under "Mortgage", specifically "Home equity loan or line of credit (HELOC)". This is one of the product categories tracked by the CFPB.
How was complaint 20814748 submitted?
Complaint 20814748 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20814748?
Federal laws like the Real Estate Settlement Procedures Act (RESPA) and the Truth in Lending Act (TILA) govern mortgage servicing and loss mitigation processes. This relates to a Mortgage complaint against SECURITY SERVICE FEDERAL CREDIT UNION involving "Struggling to pay mortgage".
How likely is complaint 20814748 to be resolved?
Resolution likelihood: likely. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20814748?
This complaint is rated as high risk. The consumer is facing difficulties making mortgage payments, which could lead to significant financial distress, including potential foreclosure if not resolved promptly.
What regulatory actions apply to complaint 20814748?
Lenders are required to provide consumers with information about loss mitigation options and engage in good-faith efforts to help borrowers avoid foreclosure. The CFPB tracks complaints like this one to identify patterns of misconduct across the Mortgage industry.
What should the consumer do about complaint 20814748?
Consumers facing payment difficulties should proactively communicate with their lender to explore all available loss mitigation options like loan modification or forbearance.
Are there state-specific protections for complaint 20814748?
In Colorado, state laws may also provide additional protections or specific procedures for mortgage delinquency and foreclosure prevention. This complaint was filed from Colorado.
How does complaint 20814748 compare to industry norms?
This situation is common across the mortgage industry, especially during economic downturns, where many consumers struggle with payments and seek lender assistance.
What specific loss mitigation options are typically available for struggling homeowners?
Common options include loan modification to change loan terms, forbearance to temporarily pause or reduce payments, short sale, or deed-in-lieu of foreclosure.
What are a consumer's rights when communicating with a lender about payment issues?
Consumers have the right to receive information about loss mitigation options and to have their requests reviewed in a timely manner, as outlined by federal regulations.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.