Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #20807692
Credit Report Error Dispute with ProCollect, Inc.
Complaint Overview
Complaint ID: 20807692
Company: Procollect, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Georgia
ZIP Code: 30012
Date Received: 2026-03-31T12:00:00-05:00
Date Sent to Company: 2026-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue was closed with an explanation, suggesting a resolution was provided.
Consumer Sentiment: neutral
Topics: Credit reporting, Incorrect information, Account information
AI Analysis
CFPB complaint 20807692 was filed against ProCollect, Inc. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported incorrect account information on their credit report to ProCollect, Inc., which was closed with an explanation. The complaint was received on March 31, 2026 from Georgia. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should review their credit reports regularly and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with rights to dispute errors.
Regulatory Insight
This case highlights the importance of credit furnishers accurately reporting account information and responding to consumer disputes.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in Georgia, and the resolution was provided by ProCollect, Inc.
Industry Comparison
Credit reporting disputes are common, and the process involves communication between consumers, credit bureaus, and data furnishers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20807692 about?
CFPB complaint 20807692 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account information incorrect". This complaint was filed against ProCollect, Inc. on March 31, 2026.
Which company is complaint 20807692 filed against?
Complaint 20807692 was filed against ProCollect, Inc.. You can view all complaints against this company on their profile page at /company/procollect-inc.
What was the company's response to complaint 20807692?
ProCollect, Inc. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 20807692 filed?
Complaint 20807692 was received by the CFPB on March 31, 2026. It was sent to ProCollect, Inc. on March 31, 2026.
What state was complaint 20807692 filed from?
Complaint 20807692 was filed from Georgia. You can view all complaints from this state at /state/GA.
Was the consumer satisfied with the resolution of complaint 20807692?
Dispute information is not available for complaint 20807692.
What product category is complaint 20807692 about?
Complaint 20807692 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 20807692 submitted?
Complaint 20807692 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20807692?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with rights to dispute errors. This relates to a Credit reporting or other personal consumer reports complaint against ProCollect, Inc. involving "Incorrect information on your report".
How likely is complaint 20807692 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20807692?
This complaint is rated as low risk. The risk is low as the issue was closed with an explanation, suggesting a resolution was provided.
What regulatory actions apply to complaint 20807692?
This case highlights the importance of credit furnishers accurately reporting account information and responding to consumer disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 20807692?
Consumers should review their credit reports regularly and dispute any inaccuracies with the credit reporting agency and the furnisher of the information.
Are there state-specific protections for complaint 20807692?
The complaint originated in Georgia, and the resolution was provided by ProCollect, Inc. This complaint was filed from Georgia.
How does complaint 20807692 compare to industry norms?
Credit reporting disputes are common, and the process involves communication between consumers, credit bureaus, and data furnishers.
What steps should a consumer take if they believe their credit report contains incorrect account information?
A consumer should first dispute the incorrect information directly with the credit reporting agency (e.g., Equifax, Experian, TransUnion) and also with the company that provided the information (the furnisher).
What does 'Closed with explanation' typically mean in the context of a CFPB complaint?
It generally means the company provided a response or resolution to the consumer's complaint, and the CFPB found the explanation satisfactory, closing the case.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.