Debt collection -- Attempts to collect debt not owed -- Complaint #20791553
Complaint Overview
Complaint ID: 20791553
Company: I.C. System, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Connecticut
ZIP Code: XXXXX
Date Received: 2026-03-30T12:00:00-05:00
Date Sent to Company: 2026-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I cancelled my XXXX XXXX XXXX XXXX plan effective [ cancellation date ], but XXXX continued billing me after cancellation and then referred an inaccurate {$710.00} balance to IC System for collection. IC System is now reporting this disputed postcancellation amount to all XXXX credit bureaus and harming my credit, even though I have disputed the debt in writing and requested validation ( original contract, cancellation terms, and itemized statement ). XXXX has a documented history of improper wellness plan billing and postcancellation charges ( including class action allegations and later investigations into its wellness plan and debt collection practices ), and I believe XXXX and IC System are violating the Fair Credit Reporting Act and Fair Debt Collection Practices Act by continuing to collect and report an unverified, disputed postcancellation balance. I am requesting that the CFPB require these companies to provide full documentation, correct or delete the tradeline, and cease collection of any amounts billed after cancellation.
Frequently Asked Questions
What is Complaint #20791553 about?
Complaint #20791553 was filed against I.C. System, INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2026-03-30T12:00:00-05:00.
How did I.C. System, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against I.C. System, INC.?
Yes, visit the I.C. System, INC. company profile at readthecomplaint.com/company/i-c-system-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.