Credit card -- Closing your account -- Complaint #20791299
Complaint Overview
Complaint ID: 20791299
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Missouri
ZIP Code: 630XX
Date Received: 2026-03-30T12:00:00-05:00
Date Sent to Company: 2026-03-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I dont have the initial date. I received my miles and more Barclays card and needed to spend XXXX dollars to get XXXX points. I tried to use it once activated and it was declined. They stated it was a fraudulent charge and I needed to call them. They then stated I needed to send them my Social Security card front and back, my drivers license front and back and another simple form of Id like utility bill with name and address. I refused to send in my PII with risk of ID theft. I told them to cancel the card and they wouldnt without that info. I requested a manager and they stated they could only do a manager callback. Of course when they call me I am busy and cant answer. They then give me the generic XXXX #. I did talk to a manager in XX/XX/year> and she stated after 90 or 120 days with no use it would auto close and they would refund my fee since I was never able to use the card. That has still not happened. I had called them another time and same joke with the manager callback. I want my account closed and my money refunded. I am a XXXX XXXX and would be fired if I took or asked for that info to be delivered not I no person. I had my XXXX card stolen and all XXXX did was cancel the card dispute the charges and mail me another one.
Frequently Asked Questions
What is Complaint #20791299 about?
Complaint #20791299 was filed against Barclays Bank Delaware regarding Credit card specifically about Closing your account. It was received by the CFPB on 2026-03-30T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.