Mortgage -- Problem with a company's investigation into an existing problem -- Complaint #20483206
Complaint Overview
Complaint ID: 20483206
Company: Citizens Financial Group, INC.
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Michigan
ZIP Code: 48220
Date Received: 2026-03-21T12:00:00-05:00
Date Sent to Company: 2026-03-21T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Frequently Asked Questions
What is Complaint #20483206 about?
Complaint #20483206 was filed against Citizens Financial Group, INC. regarding Mortgage specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2026-03-21T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "In progress". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.