Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #20393786
Complaint Overview
Complaint ID: 20393786
Company: Google Compare Credit Cards INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Alabama
ZIP Code: 355XX
Date Received: 2026-03-18T12:00:00-05:00
Date Sent to Company: 2026-03-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, I purchased " XXXX ( Remove Ads ) '' in the app XXXX - Life Simulator through the Google Play Store ( Order # XXXX ) for a total of {$2.00}. At the time of sale, this was explicitly marketed as a " Lifetime '' purchase that included access to ALL future premium content. The developer ( XXXX, XXXX ) has publicly committed to honoring this for all users who purchased before XX/XX/XXXX. Despite this, the developer has revoked my access to numerous expansion packs ( including Zoo, Cult, Investor, Secret Agent, and Landlord expansions ). While they provided a " XXXX XXXX '' code, it is an incomplete restoration that fails to fulfill the original " All Future Content '' promise. I have attempted to resolve this through Google Support ( Case XXXX ). Google is intentionally obstructing a resolution by instructing me to contact the developer via an " official '' support email ( XXXX ) that is defunct. I have provided Google with a screenshot ( dated XX/XX/XXXX ) of an automated response from that address explicitly stating : " We are no longer actively monitoring this email address. '' Despite receiving proof that the developers contact method is non-functionala direct violation of Google Plays Developer Program PoliciesGoogle continues to stall and refuses to issue a refund or enforce the entitlement I paid for. Google is facilitating a bait-and-switch scam by allowing a developer to unilaterally revoke " lifetime '' purchases made on its platform. I am requesting a full refund or a manual override to restore the promised services.
Frequently Asked Questions
What is Complaint #20393786 about?
Complaint #20393786 was filed against Google Compare Credit Cards INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2026-03-18T12:00:00-05:00.
How did Google Compare Credit Cards INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Google Compare Credit Cards INC.?
Yes, visit the Google Compare Credit Cards INC. company profile at readthecomplaint.com/company/google-compare-credit-cards-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.