Vehicle loan or lease -- Getting a loan or lease -- Complaint #20080021
Complaint Overview
Complaint ID: 20080021
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Credit denial
State: Texas
ZIP Code: 77354
Date Received: 2026-03-08T12:00:00-05:00
Date Sent to Company: 2026-03-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Westlake finance denied me a loan stating there was an account with my social security number and date of birth a different name and address. I tried to explain that it was a fraudulent account and the woman I spoke with said Thats my problem not hers I should have checked my credit report I advised here it was not on my credit report. She then hung up on me. I have never allowed anyone to use my information or co signed for anyone.
Frequently Asked Questions
What is Complaint #20080021 about?
Complaint #20080021 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2026-03-08T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.