Credit card -- Problem with a purchase shown on your statement -- Complaint #20070374
Complaint Overview
Complaint ID: 20070374
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Minnesota
ZIP Code: 554XX
Date Received: 2026-03-07T12:00:00-05:00
Date Sent to Company: 2026-03-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX XXXX, unauthorized credit card transactions were processed in XXXX totaling {$460.00}. These transactions began XX/XX/year> and continued through XX/XX/year>. During this time I was traveling internationally from XX/XX/year> to XX/XX/year>, with documented travel only in XXXX ( XXXX ), XXXX, and XXXX. I was never in XXXX and retained possession of both physical credit cards at all times. Several of the disputed transactions occurred after my return to the United States. I promptly reported the charges to the bank and cooperated with the fraud investigation. The bank denied the claim stating only that the card was present in XXXX. I did not provide or authorized anyone my Credit Card. My appeal was also denied, and the bank refused to allow arbitration. Independent records, including travel itineraries, passport stamps, telecommunications records, and ride-share activity logs, confirm that I was not in XXXX when the transactions occurred. I am requesting reversal of the unauthorized charges and disclosure of the evidence relied upon in denying the claim.
Frequently Asked Questions
What is Complaint #20070374 about?
Complaint #20070374 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-03-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.