Credit card -- Closing your account -- Complaint #19894393
Capital One Closes Hawaii Account, Customer Disputes Reason
Complaint Overview
Complaint ID: 19894393
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Hawaii
ZIP Code: 96796
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The closure of an account by the issuer, especially when disputed by the consumer, can impact credit scores and future credit access.
Consumer Sentiment: mixed
Topics: Credit card account closure, Account dispute
AI Analysis
CFPB complaint 19894393 was filed against CAPITAL ONE FINANCIAL CORPORATION regarding Credit card (General-purpose credit card or charge card), specifically about "Closing your account". A Capital One credit card account in Hawaii was closed by the company with an explanation, and the consumer has disputed this action. The complaint was received on February 28, 2026 from Hawaii. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review the explanation provided by Capital One for the account closure and gather any documentation to support their dispute.
Legal Context & Consumer Protection Laws
Credit card agreements typically outline the conditions under which a card issuer can close an account, often related to risk management or violation of terms.
Regulatory Insight
Issuers must provide a valid reason for account closure, and consumers have the right to dispute if they believe the closure was unwarranted or based on inaccurate information.
Resolution Likelihood
mixed
State-Specific Consumer Protections
Hawaii's consumer protection laws may offer additional recourse or specific notification requirements for account closures.
Industry Comparison
Credit card companies frequently close accounts for various reasons, but disputes arise when consumers disagree with the justification provided.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19894393 about?
CFPB complaint 19894393 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Closing your account", specifically "Company closed your account". This complaint was filed against CAPITAL ONE FINANCIAL CORPORATION on February 28, 2026.
Which company is complaint 19894393 filed against?
Complaint 19894393 was filed against CAPITAL ONE FINANCIAL CORPORATION. You can view all complaints against this company on their profile page at /company/capital-one-financial-corporation.
What was the company's response to complaint 19894393?
CAPITAL ONE FINANCIAL CORPORATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19894393 filed?
Complaint 19894393 was received by the CFPB on February 28, 2026. It was sent to CAPITAL ONE FINANCIAL CORPORATION on March 2, 2026.
What state was complaint 19894393 filed from?
Complaint 19894393 was filed from Hawaii. You can view all complaints from this state at /state/HI.
Was the consumer satisfied with the resolution of complaint 19894393?
Dispute information is not available for complaint 19894393.
What product category is complaint 19894393 about?
Complaint 19894393 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19894393 submitted?
Complaint 19894393 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19894393?
Credit card agreements typically outline the conditions under which a card issuer can close an account, often related to risk management or violation of terms. This relates to a Credit card complaint against CAPITAL ONE FINANCIAL CORPORATION involving "Closing your account".
How likely is complaint 19894393 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19894393?
This complaint is rated as medium risk. The closure of an account by the issuer, especially when disputed by the consumer, can impact credit scores and future credit access.
What regulatory actions apply to complaint 19894393?
Issuers must provide a valid reason for account closure, and consumers have the right to dispute if they believe the closure was unwarranted or based on inaccurate information. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19894393?
Consumers should carefully review the explanation provided by Capital One for the account closure and gather any documentation to support their dispute.
Are there state-specific protections for complaint 19894393?
Hawaii's consumer protection laws may offer additional recourse or specific notification requirements for account closures. This complaint was filed from Hawaii.
How does complaint 19894393 compare to industry norms?
Credit card companies frequently close accounts for various reasons, but disputes arise when consumers disagree with the justification provided.
What are the typical reasons Capital One might close a credit card account?
Capital One, like other issuers, may close accounts due to factors such as missed payments, high credit utilization, suspected fraud, or changes in the customer's credit risk profile.
What steps can a consumer take if they believe their Capital One account was unfairly closed?
The consumer should first contact Capital One to understand the exact reason for closure and then formally dispute the closure if they have evidence to counter the stated reason, potentially escalating to regulatory bodies if unresolved.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.