Credit card -- Incorrect information on your report -- Complaint #19892838
Bread Financial Accused of Incorrect Credit Report Information
Complaint Overview
Complaint ID: 19892838
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Kentucky
ZIP Code: 41166
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-03-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
Incorrect information on a credit report can negatively impact a consumer's credit score and ability to obtain future credit, potentially leading to financial hardship.
Consumer Sentiment: negative
Topics: Credit reporting, Credit card disputes, Account information accuracy
AI Analysis
CFPB complaint 19892838 was filed against Bread Financial Holdings, Inc. regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A consumer reported incorrect account information on their credit report to Bread Financial Holdings, Inc., which was closed with monetary relief. The complaint was received on February 28, 2026 from Kentucky. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any errors promptly with the credit reporting agency and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information.
Regulatory Insight
Furnishers like Bread Financial are obligated to investigate disputes and correct any inaccuracies found on a consumer's credit report.
Resolution Likelihood
mixed
State-Specific Consumer Protections
Kentucky consumers are protected by federal credit reporting laws, and state-specific consumer protection agencies may offer additional recourse.
Industry Comparison
Disputes over incorrect credit report information are common across the credit card industry, affecting various issuers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19892838 about?
CFPB complaint 19892838 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account information incorrect". This complaint was filed against Bread Financial Holdings, Inc. on February 28, 2026.
Which company is complaint 19892838 filed against?
Complaint 19892838 was filed against Bread Financial Holdings, Inc.. You can view all complaints against this company on their profile page at /company/bread-financial-holdings-inc.
What was the company's response to complaint 19892838?
Bread Financial Holdings, Inc. responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 19892838 filed?
Complaint 19892838 was received by the CFPB on February 28, 2026. It was sent to Bread Financial Holdings, Inc. on March 2, 2026.
What state was complaint 19892838 filed from?
Complaint 19892838 was filed from Kentucky. You can view all complaints from this state at /state/KY.
Was the consumer satisfied with the resolution of complaint 19892838?
Dispute information is not available for complaint 19892838.
What product category is complaint 19892838 about?
Complaint 19892838 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19892838 submitted?
Complaint 19892838 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19892838?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to ensure the accuracy of consumer credit information. This relates to a Credit card complaint against Bread Financial Holdings, Inc. involving "Incorrect information on your report".
How likely is complaint 19892838 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19892838?
This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's credit score and ability to obtain future credit, potentially leading to financial hardship.
What regulatory actions apply to complaint 19892838?
Furnishers like Bread Financial are obligated to investigate disputes and correct any inaccuracies found on a consumer's credit report. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19892838?
Consumers should regularly check their credit reports for accuracy and dispute any errors promptly with the credit reporting agency and the creditor.
Are there state-specific protections for complaint 19892838?
Kentucky consumers are protected by federal credit reporting laws, and state-specific consumer protection agencies may offer additional recourse. This complaint was filed from Kentucky.
How does complaint 19892838 compare to industry norms?
Disputes over incorrect credit report information are common across the credit card industry, affecting various issuers.
What steps should a consumer take if they discover incorrect information on their credit report after an account is closed?
The consumer should immediately dispute the incorrect information with the credit bureau and the creditor. If the issue is not resolved, they can file a complaint with the CFPB or relevant state agencies.
What does 'closed with monetary relief' typically mean in the context of a credit card dispute?
It generally means that the creditor has provided some form of financial compensation or adjustment to the consumer to resolve the dispute, such as a refund, a waived fee, or a credit to the account.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.