Credit card -- Incorrect information on your report -- Complaint #19892833
Wells Fargo Incorrectly Reported Closed Credit Card Account
Complaint Overview
Complaint ID: 19892833
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 75033
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
Incorrectly reporting an account status can negatively affect a consumer's credit score and their ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit reporting, Account status, Credit card
AI Analysis
CFPB complaint 19892833 was filed against WELLS FARGO & COMPANY regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A Wells Fargo credit card account in Texas was incorrectly reported as closed with explanation, impacting the consumer's credit report. The complaint was received on February 28, 2026 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information with the credit bureaus and the creditor.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of information in consumer reports.
Regulatory Insight
Furnishers must investigate disputes and correct any inaccuracies found, as failing to do so can lead to regulatory action.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Texas, consumers have rights under state law to dispute credit report errors, in addition to federal protections.
Industry Comparison
This issue is common across the credit card industry, where reporting errors can occur due to system glitches or human error.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19892833 about?
CFPB complaint 19892833 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against WELLS FARGO & COMPANY on February 28, 2026.
Which company is complaint 19892833 filed against?
Complaint 19892833 was filed against WELLS FARGO & COMPANY. You can view all complaints against this company on their profile page at /company/wells-fargo-company.
What was the company's response to complaint 19892833?
WELLS FARGO & COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19892833 filed?
Complaint 19892833 was received by the CFPB on February 28, 2026. It was sent to WELLS FARGO & COMPANY on March 2, 2026.
What state was complaint 19892833 filed from?
Complaint 19892833 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 19892833?
Dispute information is not available for complaint 19892833.
What product category is complaint 19892833 about?
Complaint 19892833 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19892833 submitted?
Complaint 19892833 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19892833?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of information in consumer reports. This relates to a Credit card complaint against WELLS FARGO & COMPANY involving "Incorrect information on your report".
How likely is complaint 19892833 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19892833?
This complaint is rated as medium risk. Incorrectly reporting an account status can negatively affect a consumer's credit score and their ability to obtain future credit.
What regulatory actions apply to complaint 19892833?
Furnishers must investigate disputes and correct any inaccuracies found, as failing to do so can lead to regulatory action. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19892833?
Consumers should regularly check their credit reports for accuracy and dispute any incorrect information with the credit bureaus and the creditor.
Are there state-specific protections for complaint 19892833?
In Texas, consumers have rights under state law to dispute credit report errors, in addition to federal protections. This complaint was filed from Texas.
How does complaint 19892833 compare to industry norms?
This issue is common across the credit card industry, where reporting errors can occur due to system glitches or human error.
What steps should a consumer take if they discover incorrect information on their credit report?
The consumer should first dispute the information directly with the credit bureau (Equifax, Experian, or TransUnion) and also with the creditor that provided the information. They should provide supporting documentation for their claim.
What is the typical timeframe for a creditor to investigate a dispute?
Under the FCRA, creditors generally have 30 days to investigate a dispute after receiving it, though this can be extended to 45 days in certain circumstances.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.