Mortgage -- Trouble during payment process -- Complaint #19883325
Complaint Overview
Complaint ID: 19883325
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Nevada
ZIP Code: XXXXX
Date Received: 2026-03-01T12:00:00-05:00
Date Sent to Company: 2026-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been charged XXXX in late fees but I've never been late or missed a payment. PHH Mortgage refuses to add my payments to my monthly dues and instead adds them directly to principal then puts my account in delinquency and charges late fees. I submitted their form three times to try and setup bi-monthly payments, but the emails they provide are not current and have been closed. Then after I signed and submitted the form for the final time they recorded the incorrect amount to be taken out of my account.
Frequently Asked Questions
What is Complaint #19883325 about?
Complaint #19883325 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2026-03-01T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.