Checking or savings account -- Managing an account -- Complaint #19693966
Complaint Overview
Complaint ID: 19693966
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85014
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-03-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I was a victim of fraud and sent {$900.00} through XXXX XXXX, which was funded by my Wells Fargo debit card checking account. The transaction occurred only because I was misled by false representations made by the recipient. I immediately reported the transaction to Wells Fargo as fraudulent. Wells Fargo summarily denied my claim without any investigation stating that I authorized the payment. However, the authorization was obtained through fraud and deception. I did not authorize any legitimate transaction with knowledge of the true facts. I never received the goods at issue, nor did I receive my money back. My consent was obtained solely by fraud and deception. Under Regulation E, an electronic fund transfer initiated because of fraud or deception may still be considered unauthorized. Wells Fargo closed the claim without properly evaluating any of the circumstances of this fraud and without providing any information or evidence that the transaction was authorized under applicable law. I am requesting that Wells Fargo properly investigate this claim and provide provisional credit as required for unauthorized electronic fund transfers.
Frequently Asked Questions
What is Complaint #19693966 about?
Complaint #19693966 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.