Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #19693634
Complaint Overview
Complaint ID: 19693634
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Michigan
ZIP Code: 486XX
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-02-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX, I sent a gift of money through PayPal to a friend in XXXX. The transaction was flagged as suspicious because of a years old note in the note box. PayPal asked me to explain and I did. PayPal said that this issue will be resolved in XXXX72 hours from XX/XX/XXXX. Four times throughout XXXX and into XXXX I answered them. I explained that the note was from when my wife was in XXXX several years ago. She has been here with me in the XXXX now since XXXX. I was told in a chat that I must ask the recipient to return the money. I tried to again explain that the recipient has never received the money. I never received any result from PayPal for any of their inquiries. I finally called a phone number that I copied from one of the chats that I had with PayPal and explained that I wanted the money to be sent to the recipient or returned to me by a canceled transaction. I was told that I would receive an email or phone call within three days as to the outcome. This email and phone call never came. And so here we are.
Frequently Asked Questions
What is Complaint #19693634 about?
Complaint #19693634 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.