Checking or savings account -- Closing an account -- Complaint #19693522
Complaint Overview
Complaint ID: 19693522
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Virginia
ZIP Code: 244XX
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Wells Fargo Destroyed my Financial and banking Life On or around XXXX XXXX XXXX my identity was stolen and sent to the dark web. At that point the fraudsters got a hold of all of my credit card information possibly through my email which is associated with my ip address which is found at my work station device that is connected to the internet and World Wide Web. At this point the fraudsters took my bank card information from Wells Fargo and they opened the app for each respective service and card. Once the fraudsters had the usable Wells Fargo app they were able to make charges to my Wells Fargo account. When told that the Wells Fargo account making the fraudulent charges to XXXX the XXXX the card and sent me a new card, after several cards they fraudsters using their app charged my debit card and the last time I wasn't even possesion of the card and they charged the card. When asked how is that even possible to charge a card that was just issued and not even activated yet Wells Fargo responded with " Let the fraud department do their job ''. Wells Fargo closed my checking and savings account after XXXX years of patronage even through my military service. This information by the way was brought to Wells Fargo attention early on this the fraudster 's attack on my credit and money. Wells Fargo was not concerned with the fact that the device explicitly involved with fraud, theft and abuse was under ownership of someone other than me the account holder. As you can see from the additional information from truist bank that the fraudsters opened an account in my name and I contacted XXXX XXXX XXXX to file a police report and remain vigelent on my behalf, and he agreed. When I sent XXXX XXXX the proof and correspondence I had with inspector XXXX XXXX, they didn't even take XXXX days to decide that there was not fraud and abuse, even with XXXX XXXX and his police report. Now as of late XX/XX/XXXX Wells Fargo has stated in their letter dated XX/XX/XXXX that the identity theft it my fault and that they were not complicit in their role of not defending my credit and money ( see Wells Fargo XXXX Dated XX/XX/XXXX ). I am resubmitting my complaint to you under the same pretences as before except with this new information from Wells Fargo denying any responsibility in the free and XXXX XXXX approach to my personal information, credit and money. XXXX Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #19693522 about?
Complaint #19693522 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.