Vehicle loan or lease -- Managing the loan or lease -- Complaint #19692693
Complaint Overview
Complaint ID: 19692693
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: California
ZIP Code: 93535
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
When I bought my car from XXXX used auto dealer, they added a warranty ( among other things ) to my contract which made my monthly payment go from {$240.00} a month to {$280.00} a month. I was told it looks better to the finance company ( i.e. Westlake Financial ), and if I wanted, I could cancel the warranty at anytime. So after about a month, I decided to cancel my warranty with XXXX XXXX warranty services, which I personally did with XXXX XXXX. Next, I had to request for this to be done with XXXX used car dealer. I was told this was also necessary because since XXXX added this to my contract, they had to cancel it with Westlake financial. I asked if my monthly payment would go back to {$240.00} a month and XXXX said " no ''. They told me that the length of my contract ( which is five years/60 months ) would be reduced accordingly. This has not happened and there has been no change in the terms of my contract. I'm still paying for the warranty. When I called XXXX to complain, they said they did their job as far as cancelling the warranty, and I need to contact Westlake financial. When I call Westlake financial at : XXXX, it's literally impossible to talk with a live representative. Please help.
Frequently Asked Questions
What is Complaint #19692693 about?
Complaint #19692693 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.