Debt collection -- Attempts to collect debt not owed -- Complaint #19692567
Complaint Overview
Complaint ID: 19692567
Company: Monterey Financial Services LLC
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: South Dakota
ZIP Code: 577XX
Date Received: 2026-02-22T12:00:00-05:00
Date Sent to Company: 2026-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a supplemental submission to my prior complaint regarding Monterey Financial Services, LLC and XXXX XXXX XXXX XXXX ( XXXX ) The underlying account remains disputed due to fraudulent inducement, timely rescission, and failure of consideration. I formally placed Monterey Financial on written notice and provided supporting documentation, including : My original dispute and rescission demand I formally requested the Method of Verification pursuant to 15 U.S.C. 1681i ( a ) ( 7 ), including the names of individuals contacted, the documents reviewed, and the method by which the investigation was conducted. To date, no substantive response has been provided addressing those statutory requirements. The creditors final written denial, which relies exclusively on undisclosed internal recordings, internal audits, and post-sale marketing examples dated XXXX XXXX XXXX years after the XX/XX/XXXX transaction. The creditor refuses to disclose the sales presentation recording while relying on it as evidence. Instead, they provided cherry-picked screenshots generated in XXXX using future travel dates. These materials do not constitute contemporaneous evidence of representations made at the time of sale. Monterey Financial continues to report the account despite : Active dispute Creditor refusal to disclose alleged verification materials XXXX on post-hoc examples rather than evidence from the time of sale Under 15 U.S.C. 1681s-2 ( b ), a furnisher must conduct a reasonable investigation upon receiving notice of dispute. Verification that relies solely on undisclosed internal determinations or post-sale marketing comparisons fails to meet that statutory standard. I am preserving all rights, including arbitration and statutory remedies.
Frequently Asked Questions
What is Complaint #19692567 about?
Complaint #19692567 was filed against Monterey Financial Services LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2026-02-22T12:00:00-05:00.
How did Monterey Financial Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Monterey Financial Services LLC?
Yes, visit the Monterey Financial Services LLC company profile at readthecomplaint.com/company/monterey-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.