Credit card -- Incorrect information on your report -- Complaint #19630585
Credit Report Error on CL Holdings Account
Complaint Overview
Complaint ID: 19630585
Company: Cl Holdings LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Illinois
ZIP Code: 60473
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2026-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue pertains to incorrect information on a credit report, which is generally resolvable through direct communication with the credit bureau and the creditor.
Consumer Sentiment: neutral
Topics: Credit reporting, Consumer disputes, Credit card accounts
AI Analysis
CFPB complaint 19630585 was filed against CL Holdings LLC regarding Credit card (General-purpose credit card or charge card), specifically about "Incorrect information on your report". A consumer reported incorrect account information on their credit report for a closed CL Holdings LLC credit card, which they discovered on October 31, 2025. The complaint was received on October 31, 2025 from Illinois. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should dispute any incorrect information directly with the credit reporting agency and provide supporting documentation.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit bureaus and furnishers to investigate disputes of inaccurate information.
Regulatory Insight
This highlights the importance of regular credit report monitoring to ensure accuracy and prevent potential impacts on creditworthiness.
Resolution Likelihood
likely
State-Specific Consumer Protections
Illinois residents are subject to the same federal credit reporting laws, with no specific state-level regulations mentioned for this type of dispute.
Industry Comparison
Disputes over incorrect credit report information are common across all types of credit accounts, not just general-purpose credit cards.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19630585 about?
CFPB complaint 19630585 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Incorrect information on your report", specifically "Account information incorrect". This complaint was filed against CL Holdings LLC on October 31, 2025.
Which company is complaint 19630585 filed against?
Complaint 19630585 was filed against CL Holdings LLC. You can view all complaints against this company on their profile page at /company/cl-holdings-llc.
What was the company's response to complaint 19630585?
CL Holdings LLC responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19630585 filed?
Complaint 19630585 was received by the CFPB on October 31, 2025. It was sent to CL Holdings LLC on February 23, 2026.
What state was complaint 19630585 filed from?
Complaint 19630585 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 19630585?
Dispute information is not available for complaint 19630585.
What product category is complaint 19630585 about?
Complaint 19630585 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19630585 submitted?
Complaint 19630585 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19630585?
The Fair Credit Reporting Act (FCRA) requires credit bureaus and furnishers to investigate disputes of inaccurate information. This relates to a Credit card complaint against CL Holdings LLC involving "Incorrect information on your report".
How likely is complaint 19630585 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19630585?
This complaint is rated as low risk. The risk is low as the issue pertains to incorrect information on a credit report, which is generally resolvable through direct communication with the credit bureau and the creditor.
What regulatory actions apply to complaint 19630585?
This highlights the importance of regular credit report monitoring to ensure accuracy and prevent potential impacts on creditworthiness. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19630585?
Consumers should dispute any incorrect information directly with the credit reporting agency and provide supporting documentation.
Are there state-specific protections for complaint 19630585?
Illinois residents are subject to the same federal credit reporting laws, with no specific state-level regulations mentioned for this type of dispute. This complaint was filed from Illinois.
How does complaint 19630585 compare to industry norms?
Disputes over incorrect credit report information are common across all types of credit accounts, not just general-purpose credit cards.
What is the typical timeframe for a credit reporting dispute to be resolved?
Under the FCRA, credit bureaus generally have 30 days to investigate a dispute, with a possible extension to 45 days if additional information is provided by the consumer.
What steps should be taken if the credit bureau or creditor fails to correct the inaccurate information?
If the issue is not resolved, the consumer can file a complaint with the CFPB or consider legal action, as the FCRA provides rights to consumers regarding accurate credit reporting.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.