Vehicle loan or lease -- Managing the loan or lease -- Complaint #19573837
Complaint Overview
Complaint ID: 19573837
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Loan sold or transferred to another company
State: Idaho
ZIP Code: 833XX
Date Received: 2026-02-17T12:00:00-05:00
Date Sent to Company: 2026-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
they refused to send the documentation of the transfer of the loan, payment history, etc. then they told me the only option was to pay over XXXX which is more than the original amount of the loan with the interest included. still waiting for all documents
Frequently Asked Questions
What is Complaint #19573837 about?
Complaint #19573837 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2026-02-17T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.