Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #19516890
Complaint Overview
Complaint ID: 19516890
Company: Bill.Com, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Texas
ZIP Code: 752XX
Date Received: 2026-02-15T12:00:00-05:00
Date Sent to Company: 2026-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing this complaint against BILL ( Divvy ) for an improper refund process and an administrative lockout. On XX/XX/year>, I was double-charged {$280.00} ( Total {$560.00} ). Divvy attempted to refund only {$280.00} to a closed XXXXXXXX XXXX account rather than the Current account used for the transaction. Furthermore, Divvy has suspended my account, which prevents me from updating my email address or viewing my transaction history. I am currently unable to receive any status updates or " Confirmation of Refund '' emails because they are being sent to an old address I can not change. " I am further disputing the charge of {$280.00} on the gro unds of Services Not Rendered. Not only was this a duplicate transaction processed in error, but the merchant ( Divvy/BILL ) ha s failed to provide any product, service, or credit to my account balance in exchange for these funds. The merchant is currently in possession of {$560.00} of my money while providing XXXX value in return. Furthermore, by suspending my account and locking me out, the merchant has made it impossible for me to utilize any potential services or even view a ledger of my payments. This constitutes a total failure of service and a violation of consumer fair billing practices. '' By suspending my account while holding my funds in limbo, Divvy is preventing me from exercising my rights to a refund. I request that Divvy : allow me to update my email. Redirect the {$560.00} refund to my active Current account.
Frequently Asked Questions
What is Complaint #19516890 about?
Complaint #19516890 was filed against Bill.Com, LLC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2026-02-15T12:00:00-05:00.
How did Bill.Com, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bill.Com, LLC?
Yes, visit the Bill.Com, LLC company profile at readthecomplaint.com/company/bill-com-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.